Welcome to Atelier Cars. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your information when you access our website, mobile application, or use our car booking services.

1. Scope of This Policy

This Privacy Policy applies to all users of our services, including customers, drivers, partners, and website visitors. By accessing or using our platform, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following categories of personal and non-personal information:

Full Name, Email Address, Phone Number
Pickup and Drop Locations
Booking Date, Time, and Travel Preferences
Driver Details and Assignment Information
Payment Details (processed securely via third-party gateways)
Transaction History
Device Information (IP address, browser type, operating system)
Location data (when permitted by the user)

3. Information Collected from Drivers

If you register as a driver on our platform, we may collect additional information such as:

Government-issued identification details
Driving license details
Vehicle registration and insurance details
Bank account details for payouts

4. How We Use Your Information

Your information is used for the following purposes:

Processing and managing ride bookings
Assigning drivers to customers
Providing customer and driver support
Processing payments and refunds
Sending booking confirmations, notifications, and updates
Enhancing platform security and preventing fraud
Improving our services and user experience
Complying with legal and regulatory obligations

5. Sharing and Disclosure of Information

We only share information when necessary to provide services. This includes:

Sharing booking details between customers and assigned drivers
Sharing payment information with secure third-party payment processors
Sharing information with hosting providers and technical service partners
Disclosure if required by law or legal process

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

8. User Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
Withdraw consent where processing is based on consent

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and improve our services. You can control cookie preferences through your browser settings.

10. Third-Party Services

Our platform may integrate with third-party services such as payment gateways, analytics providers, and cloud hosting services. These third parties operate under their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be stored and processed in locations outside your country of residence. By using our services, you consent to such transfers in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after updates constitutes acceptance of the revised policy.