INTRODUCTION

This privacy policy explains how BlitzCarz Technologies Ltd (“BlitzCarz,” “we,” “us,” or “our”) collects and handles your personal information when you use our website or mobile app. It also covers how we protect your data and your rights regarding it.

  1. PERSONAL INFORMATION WE USE

We gather your personal info directly from you and through automated processes, as well as from our chauffeurs. Here’s what we collect:

  • Info Directly From You: When you create an account, request marketing, participate in surveys, contact us, or give feedback. This includes things like your name, contact details, and preferences.
  • Location Data: When you use location services on our app, helping us provide better search results and track chauffeur locations.
  • Financial Data: For processing payments.
  • Transaction Data: Details of your bookings and payments.
  • Technical Data: Like your device info and browsing history.
  • Chauffeur Data: Info provided by chauffeurs, including background checks and car details.
  • Journey Ratings: Feedback on chauffeur performance.

We also use automated tech to gather some of this info.

  1. HOW WE USE YOUR INFORMATION

We use your data to:

  • Provide and personalize our services.
  • Deal with inquiries and provide customer support.
  • Let you communicate with chauffeurs.
  • Comply with laws and regulations.
  • Send you marketing offers (unless you opt out).
  • Improve our services and prevent fraud.

We process your info based on various reasons, like fulfilling contracts, legal obligations, or our legitimate interests.

  1. COOKIES

We use cookies and similar tech to collect info and improve our services. You can manage your cookie preferences in your browser settings.

  1. HOW WE SHARE YOUR INFORMATION

We share your data:

  • With chauffeurs to facilitate rides.
  • With service providers helping us run our operations.
  • Within BlitzCarz group companies.
  • With authorities when required by law.
  • In case of a business transfer.

Your data may be transferred internationally, but we ensure it’s protected.

  1. INFORMATION SECURITY AND STORAGE

We have security measures in place to protect your data and retain it only for necessary periods.

  1. YOUR RIGHTS

You can access, correct, or delete your data anytime. You can also object to certain uses of your data or lodge complaints with authorities.

  1. CONTACT US

If you have questions or concerns about your data, contact us at support@blitzcarz.co.uk or our postal address.

  1. CHANGES TO THE POLICY

We may update this policy, and we’ll notify you of any significant changes.

That’s it! Let us know if you need more help.